Help

I just received my rave fluffies from (dreamsandnightmares on fa) which should look like this :http://www.furaffinity.net/view/7514152/ but pure black and with paws. I mean they kinda look like that, but looks like they were just thrown together This is the image they sent me http://www.iaza.com/work/121231C/iaza18601984269100.jpg In the picture they don't look as bad, but when I got them this is what I noticed.The soles of the shoes are already falling apart, so is the foam inside of the arch. They are extremely itchy due to all of the lose fur that is collected on them. Glue is very visible on them, as well is a gap where the fur wasn't glued to the shoe. I was very excited to receive them after 5 months, but am very displeased with the condition they are in for how long they have had them. They look as if they were just carelessly put together. They did give me a pair of foam with fur on them (ears) and a pewter wolf necklace along with a partial refund before shipment due to how long it took to have them and the continuous missed deadlines. I Sent them an email explaining my displeasment about the said items and what I have found wrong so far. I have only had them since the 4th and they were already falling apart in the box. They accused me of commissioning them to just tear apart their creation then offered to take them back and fix them but in the same breath posted a journal bad mouthing me. So I don't feel comfortable sending them back to them. So I need help figuring out how to fix them, or find someone to help me. I got these for a partial suit I am getting next month. Please help!

  http://s634.beta.photobucket.com/user/x_xbloodshoteyesx_x/story/4933#<--- Images of said product